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Frequently Asked Questions
HOW LONG WILL IT TAKE TO GET PRINTS AND MERCHANDISE?
Prints are processed and shipped from a third-party vendor. Production time is usually 5 business days. Standard shipping is between 3-5 business days. Expedited shipping options are available.
What is the cost and timeframe of shipping?
Shipping timeframes and costs will vary depending on the product and the size you purchase. You will receive a tracking number as soon as your order has been shipped.
What is your exchange / refund policy?
There is no charge to replacement or refund for any quality issues. I will provide a refund or a no charge replacement for any orders damaged in shipping. There’s a 15% restocking fee that is applied for any order canceled or exchanged.
CAN I CANCEL MY ORDER?
You can cancel your order if it has not gone into production. Please contact me at hello@elijayne.com as soon as possible if you need to cancel your order.
What is your Privacy Policy?
I will never sell or share your information with anyone. I use your information to send occasional emails about my art. If you would like to discontinue communication, you can unsubscribe any time.
How Can I Get in Touch with you?
You can reach out at any time by email at hello@elijayne.com
HOW CAN I KEEP UP WITH YOUR NEW WORK?
I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my Art Digest.
